To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: 1683 N. California Blvd. Walnut Creek CA 94596
Buyer is responsible for return shipping costs. You can always contact us for any return question at email@example.com.
Exceptions / non-returnable items:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
All in-stock orders take 1-3 business days to be processed before they ship.
We are not responsible for lost or stolen packages. If your package arrives damaged, you must contact email@example.com within 24 hours of receiving your order.
Please confirm your address and all information before submitting your order at checkout.